Electra Concessions believes in providing all of its customers with the most professional, respectful, accessible, and equitable service. In accordance with the Equal Rights for Persons with Disabilities Law, 1998-5758, and the regulations enacted thereunder, Electra Concessions continues to invest substantial resources and effort in making the necessary accessibility adaptations that will enable all people with disabilities to access its customer services in an equal, independent manner.

Accessibility Arrangements: Offices

Electra Concessions is not open to the public. Please contact us by email or via the website – details are provided below.

Accessible Customer Service

Customer Service Training – Training is provided to acquaint employees with accessibility issues, create awareness, and provide practical tools that will help them to provide accessible customer service.

Accessible Call Center – The interactive voice response (IVR) system has been made accessible, ensuring that all information is conveyed in a clear, simple manner, without background music.

Alternative Contact Options – Customers may contact Electra Concessions in several ways:

Email: electra@electra.co.il 

Mail: Electra Concessions, Moshe Aviv Tower, 7 Jabotinsky Street, Ramat Gan, Israel 525007

Or via the “Contact” button on the Electra Concessions website

What Is an Accessible Website?

An accessible website is one that enables everyone, including seniors and people with disabilities, to use it with the same level of ease and enjoyment. According to a 2003 Microsoft study, around 20-25% of the population has difficulties using the internet and may benefit from more accessible online content. Electra Concessions believes in and strives to ensure equal opportunities online for people with various disabilities and/or those using assistive computer technologies.

Accessible Website Symbol

The “Accessible Website” symbol is an initiative of Access Israel in collaboration with the Israel Internet Association. It is shown on websites that have implemented the necessary adaptations to make them accessible to people with disabilities. The symbol promotes public awareness of online accessibility and also informs visitors to the site about its accessibility level.

Website Accessibility

The website complies with the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adaptations) Regulations, 2013-5773. It also complies with the recommendations of the Israeli standard (SII 5568) for online content accessibility (Level AA) and the recommendations of the WCAG 2.0 document published by the World Wide Web Consortium (W3C). The website is optimized for display in the most common internet browsers and on mobile phones.

Adaptations

The website has undergone careful accessibility adaptations, such as providing an informative semantic structure for assistive technologies, supporting keyboard-only navigation and use in accordance with the recommendations of the W3C, enabling color adjustments, and adding help labels and instructions in forms for the benefit of all users. When using a screen reader, it is recommended to use the latest NVDA software for the best browsing experience.

You Are Our Accessibility Partners

Despite our best efforts to make all pages on this website as accessible as possible, various attached documents (such as PDF, Word, and Excel files) as well as video files are still in the process of being made accessible and we are working to complete this process. If you need one of these documents, please contact us with the relevant link and we will make it accessible as soon as possible. Similarly, if you find any page or element on the site that is not accessible, please let us know so we can rectify the issue.

Contact Details

If you encounter an accessibility-related issue while using the website, please notify us and every effort will be made to address the issue as soon as possible.

Please contact our accessibility coordinator:

Name: Dorit Daum

Email: doritd@electra.co.il 

This accessibility statement was last updated on September 2, 2021.